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Sentiment Analysis
Measures tone across conversations to flag dips early.
Advancelytics transforms your chat, email, and support data into a unified view of sentiment, resolution quality, and intent trends — so you can coach smarter, prioritize better, and grow faster.
Dashboards often look impressive but rarely drive action. Without contextual insights or tailored views, teams miss the “why” behind trends — leading to slow, reactive decisions.
Aggregate, analyze, visualize, and recommend — automatically.
Chat, email, CSAT, CRM.
Sentiment, topic, and agent context.
Dynamic dashboards for every team.
Coaching, content, or workflow fixes.
Sentiment • Resolution • Intent • CSAT • Risk
Measures tone across conversations to flag dips early.
Monitors closure rates to highlight blockers and delays.
Groups customer intents for faster routing and answers.
Predicts satisfaction trends to guide proactive fixes.
Identifies churn and escalation risk in real time.
Unified analytics that coach teams and guide decisions.
All channels, one analytics view.
Real‑time quality & empathy evaluation.
Identify top recurring issues and requests.
Pinpoint skill gaps by conversation type.
Extract themes & feature requests.
Export for leadership, CS, and product teams.
Coach with data, not guesswork.
★★★★★Our dashboards finally connect empathy and efficiency. We found patterns no spreadsheet ever showed.
★★★★★We coach with data now — not guesswork.
★★★★★Intent trends directly informed our roadmap and macros.
Unlock patterns, coaching insights, and sentiment trends hidden in your chat history.
14‑day free trial · No credit card required